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Postby Tulatin » Mon Jun 16, 2003 10:01 am

Especially in tech support. I mean, if you're an ati employee/tech support rep, you'd get so sick of talking about the cards/trying to help you out by the end of that day that you'd screm.
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Postby EvLwMn » Mon Jun 16, 2003 10:06 am

That's one of the reasons the burnout/turnover rate for help desk/tech support jobs is so high.
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
-- Adam J. Thornton, a.s.r.
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Postby Tulatin » Mon Jun 16, 2003 11:33 am

That, and why HJ has 12,000 posts (posting during calls - sheesh) guess it's needed to keep you sane. HJ - do you remember the link for the apathy poster (jem's site i think) that best describes tech support workers?
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Postby EvLwMn » Mon Jun 16, 2003 11:43 am

Dude - that was posted here and it was posted by HJ himself :wink:

Here's the link
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
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Postby Tulatin » Mon Jun 16, 2003 11:45 am

It was? Okay whatever. It was still funny as hell (the poster)
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Postby EvLwMn » Mon Jun 16, 2003 11:59 am

Yeah - the "Apathy" poster is one of the best ones they have in the series. :D
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
-- Adam J. Thornton, a.s.r.
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Postby Tulatin » Mon Jun 16, 2003 12:02 pm

It reminds me of the people at rogers tech support.... let's just ssay that i figured the problem out myself before they did.
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Postby EvLwMn » Mon Jun 16, 2003 12:06 pm

Hehehe - you mean like Asus' tech support? :twisted:
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
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Postby Tulatin » Mon Jun 16, 2003 12:16 pm

Like most tech support, minus the peopel online who want to help/give a shit/don't work there all day listening to idiots who don't know the dirrerence between a PS2 port and .... (trails off)
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Postby EvLwMn » Mon Jun 16, 2003 12:23 pm

Hehehe :D

Got ya dude! 8)
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
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Postby Hardware Junkie » Mon Jun 16, 2003 12:55 pm

Tulatin wrote:Like most tech support, minus the peopel online who want to help/give a shit/don't work there all day listening to idiots who don't know the dirrerence between a PS2 port and .... (trails off)


The problem is that the tech support is outsourced to another company that does not necessarily higher geeks, but trains average people with the basic knowledge to troubleshoot the problem under normal circumstances

Trust me I know, I used to work for that company - who was incidently also doing Netzero, Roadrunner, Rogers...and a few others...
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Postby EvLwMn » Mon Jun 16, 2003 1:18 pm

Hardware Junkie wrote:*snip* Trust me I know, I used to work for that company - who was incidently also doing Netzero, Roadrunner, Rogers...and a few others...


AHHH-HAH!!! I KNEW IT!!

So now the truth comes out about the tech support at these places :evil:

I can say that NetZero's tech support also sucks. You can't even get a live person half the time.

Since I use Linux now I don't use NetZero anymore except as a backup ISP (then I have to hook up my laptop and run it on Windoze 98) - oh - I also still use the email account I have with them - but when I did use them their tech support was atrocious.
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
-- Adam J. Thornton, a.s.r.
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Postby Hardware Junkie » Mon Jun 16, 2003 1:37 pm

Oh yeah I remember doing 5 dial up contracts at once....

Netzero, ACN, Paxway, Catholic Families Networks, and the Children's Television Network...

Long long time ago....

Netzero's tech support went down the tubes when they decided to merge with Juno to for United Online!
Yeah right
There is nothing united about one company being bought out and one old company getting entirely laid off...
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Postby EvLwMn » Mon Jun 16, 2003 1:50 pm

NetZero in general went downhill at that time. Until then - other than their total lack of Linux support and total apathy for the requests they received TO support Linux - I was happy with them :?
Which reminds me why I want to start working on a beowulf-on-a-backplane design: I want to be the one to write the program called "clusterfsck."
-- Adam J. Thornton, a.s.r.
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Postby 346 » Mon Jun 16, 2003 6:23 pm

ive found the best way to get help is once you get in contact with them to not let them off the phone until theyve fixed the problem

whats that you say? youre having trouble keeping them on the line?

tech: "so ill leave that to you and call back if it doesnt work.."
me: "umm why dont you stay on the line till it works.."
tech: "nah, it will be all good, just try a reboot.."
me: "whats your name son?"
tech: "jason"
me: "jason ok.. (sound like your writing it down) and so you want to be the one responsible for your company losing a fifty thousand dollar a year account, is that right?"
tech: "err umm.. you spend fifty thousand dollars a year with us??"
me: "well thats up to you now, isnt it son?"
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